#014: Hosted Phone Systems: are they worth the hype?

In this episode of The Power Up Project, we cover:

〉What are Hosted Phone Systems

〉Is it expensive to have a Hosted Phone System?

〉What the benefits of a Hosted Phone System and why you would you need one

Transcript:

In this episode of the Power Up Project, we talk about hosted phone systems.

Welcome back to the Power Up Project. I’m your host, Ben Dampney. Today we’re going to power up your business with a hosted phone system. A hosted phone system is a phone system that is hosted, funnily enough, on a remote service via in the cloud. We recently moved a client of ours from an old, digital, on-the-wall phone system to a new hosted phone system using the existing cabling infrastructure. We deployed a mix of IP handsets, which is a traditional desk phone. You are using your IP cabling or managed cabling. Also, soft phones. Now, a soft phone is a phone application on your desktop or laptop. It can also be on a tablet or a mobile phone.

Now, the beauty of this is that you can be connected through those devices using a headset or through the speaker and microphone natively to make and receive calls, which can actually dramatically reduce the cost of deploying these sort of solutions, without putting a handset on a desk so to speak. It also allows for hot-desking and travel, meaning you don’t need to be tied to the phone that’s on your desk. You’re actually able to use your device wherever you have your laptop, or potentially tablet or mobile phone with the application.

These hosted phone systems can lead to reduced call costs. They’re often traditionally very much cheaper than your big tier-one phone system guys, particularly the big T and others. It also gives you flexible provisioning, so you don’t have to buy 30 handsets if you have 30 staff. You can only deploy what you need at that time that you need it, particularly on the soft client side or the soft phone side. You just run up an extension when you need to use it.

Also, as I alluded to earlier, it gives you remote access to your phone system. A fantastic example of this was the phone system we recently deployed for someone. The business owner was overseas in Thailand for work, and he was able to work using the soft phone client on his iPhone and the hotel wifi where he was staying. He had the ability to make calls as though he was sitting in his office, which is incredibly powerful, but also his staff had the ability to see his presence. They knew if he was on the phone or available to take calls, so they could transfer incoming calls from the phone system on their main number, through to his soft phone client on this mobile phone. As far as his clients were aware, he was working and available as though he was in the office, which is a really powerful tool.

Hosted phone systems also are incredibly easy to programme these days. They give you so much variability in call flows, as in how a call moves through your business. One of the key factors we find people taking them up for is that they would like to more directly get calls to the people that need them, rather than going to reception and then through the accounts and then to one particular person. Automated systems can be used to get calls directly to the people that need them answered more quickly and more efficiencies and cost-savings in your business.

Voicemail to email is another fantastic feature of hosted systems or virtual PDXs, in that you can receive a voicemail via email, meaning you get the voicemail immediately on whatever device you have. If you’re out of the office, it gives you some powerful ability to more easily and quickly react to someone’s query. We all know these days people like to get information or be able to contact you as quickly as they can.

Call presence I also talked about earlier, but it’s a powerful feature as well. It gives you the ability to know where your staff are and who’s on or off a call, if they’re in a do-not-disturb status. Some of these features are in traditional systems, but certainly widespread across hosted phone systems.

Listen, I’d encourage everyone to explore the opportunity of a hosted phone system. There’s trials out there that you can take up. They’re very easy and simple to deploy. You can have your existing, traditional, primary phone number be diverted through or ported across to a phone system so you don’t lose any of your existing customer base due to a phone number changes. Look, I think they’re great for cost savings, great for efficiency, and I would recommend you go out and try it today.

Thanks for listening to the Power Up Project, brought to you by Digit IT and Grassroots IT. Please remember to leave a review for us, wherever you found this podcast. Until next time, keep powering up.

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